Our Services are intended for users who are at least the age of majority in their state of residence. Furthermore, VIDA does not knowingly collect personally identifiable information (PII) from persons under the age of 13. If you are under the age of 13, please do not provide us with information of any kind whatsoever. If you have reason to believe that we may have accidentally received information from a child under the age of 13, please contact us immediately at firstname.lastname@example.org. If we become aware that we have inadvertently received Personal Information from a person under the age of 13, we will delete such information from our records.
Information Provided Directly By You
We collect information you provide directly to us, such as when you request information, create or modify your personal account, request Services, place an order, make a purchase, request a return/refund, order an Artist subscription to our Services, complete a VIDA form, survey, quiz or application, contact customer support, join or enroll for an event or otherwise communicate with us in any manner. This information may include, without limitation: name, date of birth, e-mail address, physical address, business address, phone number, photograph, credit card or other method of payment information, profile or biographical information or any other personal information you choose to provide.
Information Collected Through Your Use of Our Services
The following includes, without limitation, situations in which you may provide Your Information to us (this list may be amended from time to time):
- When you fill out forms or fields through our Services;
- When you register for an account with our Service;
- When you place an order, make a purchase or request a return/refund;
- When you create a Artist subscription for our Services;
- When an Artist creates their biographical profile;
- When you provide responses to a survey;
- When you answer questions on a quiz;
- When you join or enroll in an event through our Services;
- When you order third party services or products from, or through our Service;
- When you sign up for any newsletters or other materials through our Services;
- When you provide information to us through a third-party application, service or Website;
- When you communicate with us or request information about us or our products or Services, whether via email or other means;
- When you participate in any of our marketing initiatives, including, contests, events, or promotions; and
- When you participate in forums, reviews or provide or post user generated content or other submissions.
We also automatically collect information via the Websites or App through the use of various technologies, including, but not limited to Cookies and Web Beacons (explained below). We may collect your IP address, browsing behavior and device IDs. This information is used by us in order to enable us to better understand how our Services are being used by visitors and allows us to administer and customize the Services to improve your overall experience.
Information Collected From Other Sources
We may also receive information from other sources and combine that with information we collect through our Services. For example, if you choose to link, create, or log in to your VIDA account with a social media service, e.g. Facebook or other, or a payment provider, e.g. Amazon Pay or other, or if you engage with a separate App or Website that uses our API, or whose API we use, we may receive information about you or your connections from that Site or App. This includes, without limitation, profile information, profile picture, gender, user name, user ID associated with your social media account, age range, language, country, friends list, and any other information you permit the social network to share with third parties. The data we receive is solely dependent upon your privacy settings with the respective social network, payment provider, or other such service provider or source.
Information Third Parties Provide
We may collect information about you from sources other than you, such as from social media websites (i.e., Facebook, LinkedIn, Twitter or others), blogs, websites, (e.g. your personal or an Artists' website), analytics providers, business affiliates and partners and other users. This includes, without limitation, identity data, contact data, marketing and communications data, behavioral data, technical data and content data.
Cookies, Log Files and Anonymous Identifiers
• When you visit our Services, we may send one or more Cookies – small data files – to your computer to uniquely identify your browser and let us help you log in faster and enhance your navigation through the Sites. “Cookies” are text-only pieces of information that a website transfers to an individual’s hard drive or other website browsing equipment for record keeping purposes. A Cookie may convey anonymous information about how you browse the Services to us so we can provide you with a more personalized experience, but does not collect personal information about you. Cookies allow the Sites to remember important information that will make your use of the site more convenient. A Cookie will typically contain the name of the domain from which the Cookie has come, the “lifetime” of the Cookie, and a randomly generated unique number or other value. Certain Cookies may be used on the Sites regardless of whether you are logged in to your account or not.
• Session Cookies are temporary Cookies that remain in the Cookie file of your browser until you leave the Site.
• Persistent Cookies remain in the Cookie file of your browser for much longer (though how long will depend on the lifetime of the specific Cookie).
• When we use session Cookies to track the total number of visitors to our Site, this is done on an anonymous aggregate basis (as Cookies do not in themselves carry any personal data).
• We may also employ Cookies so that we remember your computer when it is used to return to the Site to help customize your VIDA web experience. We may associate personal information with a Cookie file in those instances.
• VIDA may use third-party services such as Google Analytics to help understand use of the Services. These services typically collect the information sent by your browser as part of a web page request, including Cookies and your IP address. They receive this information and their use of it is governed by their respective privacy policies. You may opt-out of Google Analytics for Display Advertisers including AdWords and opt-out of customized Google Display Network ads by visiting the Google Ads Preferences Manager here https://adssettings.google.com/authenticated?hl=en. To provide website visitors more choice on how their data is collected by Google Analytics, Google has developed an Opt-out Browser add-on, which is available by visiting Google Analytics Opt-out Browser Add-on here https://tools.google.com/dlpage/gaoptout.
• When you use our Services, we may employ Web Beacons (also known as clear GIFs or tracking pixels) to anonymously track online usage patterns. No Personally Identifiable Information from your account is collected using these Web Beacons.
• Table of Third Party Cookies
Our Cookie table below lists some of the third party Cookies on our sites. Please note that the names of Cookies and other technologies may change over time.
Ad Roll tracking
Double Click advertising from Google
When you use our Services through your computer, mobile phone or other device, we may collect information regarding and related to your device, such as hardware models and IDs, device type, operating system version, the request type, the content of your request and basic usage information about your use of our Services, such as date and time. In addition, we may collect information regarding application-level events and associate that with your account to provide customer service. We may also collect and store information locally on your device using mechanisms such as browser web storage and application data caches.
When you use the Services we may collect your precise location data. We may also derive your approximate location from your IP address.
Call and SMS Data
In connection with providing Service, we may receive call data, including the date and time of the call or SMS message, the parties phone numbers, and the content of the SMS message. You consent to the receipt, collection and storage of this information.
Protective Measures We Use
We protect your information using commercially reasonable technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use may include firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. Although we take measures to secure your information, we do not promise, and you should not expect, that your personal information, or searches, or other information will always remain secure. We cannot guarantee the security of our information storage, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet including, without limitation, email and text transmissions. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
VIDA uses a third party payment processing gateways to collect, store and process payment information. VIDA does not store credit card information on our Websites or servers.
The Legal Basis For Collection and Processing Your Personal Information
The legal basis upon which we rely for the collection and processing of your Personal Information under the GDPR are the following:
- It is necessary for entering into, or performing, the obligations of a contract between you and VIDA, including, without limitation, the Terms of Service agreement which may be accessed by you here https://shopvida.com/pages/terms-conditions and any Artist subscription for our Services that you order;
- It is necessary registering you as a user, managing your account and profile, and authenticating you when you log in;
- It is necessary for our legitimate interests in the proper administration of our Websites and business; analyzing the use of the Websites and our Services; assuring the security of our Websites and Services; maintaining back-ups of our databases; and communicating with you;
- To resolve technical issues you encounter, to respond to your requests for assistance, comments and questions, to analyze crash information, to repair and improve the Services and provide other customer support;
- To send communications via email and within the Services, including, for example, responding to your comments, questions and requests, providing customer support, and sending you technical notices, product updates, security alerts, and administrative, billing and account management related messages;
- To send promotional communications that may be of interest to you;
- It is necessary for our legitimate interests in the protection and assertion of our legal rights, and the legal rights of others, including you;
- It is necessary for our compliance with certain legal provisions which may require us to process your personal data. By way of example, and without limitation, we may be required by law to disclose your personal data to law enforcement or a regulatory agency.
How We Use Information We Collect
Our primary purpose in collecting, holding, using and disclosing your Information is for our legitimate business purposes and to provide you with a safe, smooth, efficient, and customized experience. We will not rent, sell, lease or barter your information to anyone unless you grant us explicit permission for this information to be shared.
The following includes, without limitation, how we will use the information we collect about you (this list may be amended from time to time):
- Provide users with our Services and customer support including, but not limited to, confirming emails related to our services, reminders, confirmations, requests for information and purchase or return transactions.
- Contact you and provide you with information.
- Analyze, improve and manage our Services and operations.
- Resolve problems and disputes, and engage in other legal and security matters.
- Enforce our Terms of Service and any terms and conditions of any subscription for our Services.
- Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of VIDA and other companies, where permissible and according to local applicable laws.
- Display advertising, including advertising that is targeted to you or other users based on your location, interests, as well as your activities on our Services.
- Verify your identity and prevent impersonation, spam or other unauthorized or illegal activity including, without limitation, infringement of intellectual property rights of third parties.
- With third party Service Providers to enable them to provide the Services you request;
- With the general public if you submit content in a public forum, such as your reviews, comments or other features of our Services that are viewable by the general public;
- With third parties with whom you choose to let us share information, for example other websites or apps that integrate with our API or Services, or those with an API or Service with which we integrate.
- With VIDA subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data verification, data centralization and/or logistics purposes;
- With affiliated entities that provide payment processing services on our behalf;
- With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
- In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
- With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our user agreements, Terms of Service, or policies, or to protect the rights, property, or safety of VIDA or others;
- In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
- If we otherwise notify you and you consent to the sharing; and
- In an aggregated and/or de-identified form which cannot reasonably be used to identify you. We only use such data in the aggregate form and our analytical services do not record any personal information.
- We may disclose Your Information:
- To any person who, in our reasonable judgment, is authorized to receive Your Information as your agent, including as a result of your business dealings with that person (for example, your attorney);
- To our third-party vendors and service providers so that they may provide support for our internal and business operations, including for the processing of payments, handling of data processing, data verification, data storage, surveys, research, internal marketing, delivery of promotional, marketing and transaction materials, and our Services maintenance and security. These companies are authorized to use Your Information only as necessary to provide these services to us and are contractually obligated to keep Your Information confidential;
- As required by law or ordered by a court, regulatory, or administrative agency;
- As we deem necessary, in our sole discretion, if we believe that you are violating any applicable law, rule or regulation, or are otherwise interfering with another's rights or property, including, without limitation, our rights or property;
- If requested by authorities in the event of any act of terrorism or instance of local, regional or national emergency;
- To enforce or protect our legal rights generally.
Sharing Information With Law Enforcement
VIDA is committed to cooperating with law enforcement while respecting each individual’s right to privacy. If VIDA receives a request for user account information from a government agency investigating criminal activity, we will review the request to be certain that it satisfies all legal requirements before releasing information to the requesting agency.
Furthermore, under 18 U.S.C. §§ 2702(b)(8) and 2702(c)(4) (Voluntary Disclosure Of Customer Communications or Records), VIDA may disclose user account information to law enforcement, without a subpoena, court order, or search warrant, in response to a valid emergency when we believe that doing so is necessary to prevent death or serious physical harm to someone. VIDA will not release more information than it prudently believes is necessary to prevent harm in an emergency situation.
Social Media Sharing
Our Services may now or in the future integrate with social sharing features and other related tools which let you share actions you take on our Services with other Apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
Any information or content that you voluntarily disclose for posting publicly to a social sharing service becomes available to the public, as controlled by any applicable privacy settings that you set with the social sharing service. Once you have shared User Content or made it public, that User Content may be re-shared by others. If you remove information that you posted to the social sharing service, copies may still remain viewable in cached and archived pages, or if other users or third parties, using the social sharing service, have re-shared, copied or saved that User Content.
User Content and Public Sharing
Analytic Services Provided By Others
Links to Third-Party Websites
Do Not Track Settings
International Privacy Practices
In order to provide our products and services to you, we may send and store your personal information outside of the country where you reside or are located, including to the United States. Accordingly, if you reside or are located outside of the United States, your personal information may be transferred outside of the country where you reside or are located, including countries that may not, or do not, provide the same level of protection for your personal information. We are committed to protecting the privacy and confidentiality of personal information when it is transferred. If you reside or are located within the European Economic Area and such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as you would have within the European Economic Area to the extent feasible under applicable law. By using and accessing our products and services, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and assume the risk that the protection of such information may be different and may be less protective than those required under the laws of their residence or location.
You may correct your account information at any time by logging into your online account. If you wish to cancel your account, please email us at email@example.com Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debit on your account, or if we believe you have committed fraud or violated our Terms of Service, we may seek to resolve the issue before deleting your information.
Promotional Information Opt Out
Your Access and Rights to Your Personal Information
You have certain rights in relation to Personal Information we hold about you. You can exercise any of the following rights by contacting us using any of the methods in the Contact section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Right to Access Your Personal Data.
Right of Correction or Completion of Your Personal Data.
Right of Erasure or Deletion of Your Personal Data.
Right to Object to or Restrict Processing of Your Personal Data.
Right to Data Portability or Transfer of Your Personal Data.
Right to Withdrawal of Consent.
Your California Privacy Rights
California Civil Code Section 1798.83 entitles California residents to request information concerning whether a business has disclosed Personal Information to any third parties for their direct marketing purposes. California residents may request and obtain from us once a year, free of charge, information about the personal information, if any, we disclosed to third parties for direct marketing purposes within the immediately preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information within the immediately preceding calendar year.
If you are a California resident and would like to make such a request, please submit your request in writing to: firstname.lastname@example.org
Our Information Retention Policy
Unless you request that we delete certain information, we retain the information we collect for as long as your account is active or as needed to provide you services. Following termination or deactivation of your account, we will retain information for at least 3 years and may retain the information for as long as needed for our business and legal purposes. We will only retain your Personal Data for so long as we reasonably need to unless a longer retention period is required by law (for example for regulatory purposes).
If you have any questions or if you would like to contact us about our processing of your personal information, including exercising your rights as outlined above, please contact us by any of the methods below. When you contact us, we will ask you to verify your identity.
Our office address:
145 9th Street
San Francisco CA 94103
Last updated: June 5, 2018